Sunday, May 23, 2010
I am about to rant.......there is something that bothers me time and time again. Who decided it was a good idea to get rid of the Receptionist and replace it with the electronic device that answers the phone with a series of questions......if you want sales press 1, if you want service press 2, if you want to speak to billing press 3, if you need to hear our address press 4 and so on, and so on. Sometimes what you want is not in any of those selections and they do not always give you the option to select O for Operator! There have been times I have been so frustrated I have tried every number in an attempt to get to a live body....and then when you do you feel like you've won the lottery!!!
I miss the days when a Receptionist would answer the phone and direct your call to the best possible person who could handle it. I am happy to say I work for someone who has a Receptionist and who will direct you to the person who can best help you depending on your problem. I suppose this electronic answering replacement device was an attempt by the large companies to "save" money and what they did not think about when they made this decision was would it increase the "happiness" of our customers? I will bet almost anyone you talk to today will tell you that they HATE those automated answering devices. My happiest vision would be a big VIP Exec. calling his insurance company or health benefits company to find something out and hear ......Press 1, Press 2, Press 3, Press 4, Press 5, Press 6,.....etc.